Memories of Agile Testing Days 2017

Back in 2017, I wrote an internal blog post about my first visit at Agile Testing Days, called “Are Testers Obsolete? Spoiler Alert, They Aren’t”. Besides the occasional obsolete link, my inability to find the reference to the images (if they are yours please let me know), and my shifting away from testing I still […]

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Are we Done? Really Done?

A couple of weeks ago I had a discussion with my manager whether we can set an initiative that we worked on to “Completed”. We had developed our part and handed it over to another team to consume the changes. But there were good chances that they would come back to us with further suggestions, […]

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How does Quality fit in CALMS?

Recently, I was asked to give a 15 minute introduction on Quality Strategy in DevOps for our upcoming “Efficient DevOps with SAP” course and I happily accepted. And then, to my horror of horrors, I realised that I needed to figure out what a Quality Strategy is and what makes it unique in a DevOps […]

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Quality Indicators

One of the questions I get very often as a quality coach is “how can we measure quality?” If I were to reply right off the bat, my answer would be “No clue!” as I find it very hard to quantify something as abstract and ever changing as quality. Nevertheless I think the premise of […]

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Have you Tried Turning it Off and On Again? – Appreciating Your Customer Support

A long time ago I was working in customer support, spending my days speaking to unhappy customers who had purchased some sort of electronic device. People generally didn’t pick up the phone to tell us how pleased they were with their purchases. Sometimes they would call to ask for a technician, others to ask how […]

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