Quotes & Notes on “Building Successful Communities of Practice” by Emily Webber

The book: Building Successful Communities of Practice The author: Emily Webber …training and learning are not the same thing. Companies and individuals allocate time and money for the “training” but might ignore or forget the “learning”. Communities of practice create the right environment for social learning, experiential learning, and a rounded curriculum leading to accelerated […]

Quality Indicators

One of the questions I get very often as a quality coach is “how can we measure quality?” If I were to reply right off the bat, my answer would be “No clue!” as I find it very hard to quantify something as abstract and ever changing as quality. Nevertheless I think the premise of […]

Of Quality, Testing and Other Demons

Being hired as a software tester implied that I needed to have a strong connection to product quality. And indeed the word Quality appeared everywhere. It was in my job description, Quality Engineer, I was taking care of the Quality Assurance, I would provide proof of the quality of our product to pass the company’s […]

A Collection of Suggestions I Strenuously Resisted

As soon as I started working as a tester, I knew that this was what I wanted to do for the rest of my professional life. Being completely inexperienced in software development, my idea of testing was that its purpose was to find bugs. Oh and I loved finding bugs. Starting from gaps in the […]

Have you Tried Turning it Off and On Again? – Appreciating Your Customer Support

A long time ago I was working in customer support, spending my days speaking to unhappy customers who had purchased some sort of electronic device. People generally didn’t pick up the phone to tell us how pleased they were with their purchases. Sometimes they would call to ask for a technician, others to ask how […]

Testing in Babel or Experiences from Testing in a Foreign Language

The situation where development and management don’t speak the “same language” is something that many of us have faced one time or another. But what happens if you are a tester and literally don’t speak the same language as the rest of the people around you? I first started working as a software tester 3 […]

The Surprising Diversity of Password Retrieval

In the last weeks of my pregnancy the “nesting” instinct kicked in. Since I was no longer working, I had the time to do important chores, such as trying out all the pens in our household to get rid of the ones that were empty. Once I was done with the physical world, I went […]

How Being Lazy in School Helped Me in Testing

I was always a good student. Never excellent, but good enough not to get any complaints from home. Not to be misunderstood, it was not only my parents pushing me to have good grades. I liked being a good student, I would just never make any extra effort to become the best one. My high […]