Quotes & Notes on “Agile Testing Condensed: A Brief Introduction” by Janet Gregory and Lisa Crispin

The book: Agile Testing Condensed: A Brief Introduction The authors: Janet Gregory & Lisa Crispin Collaborative testing practices that occur continuously, from inception to delivery and beyond, supporting frequent delivery of value for our customers. Testing activities focus on building quality into the product, using fast feedback loops to validate our understanding. The practices strengthen […]

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Quotes & Notes on “Leading Quality” by Ronald Cummings-John and Owais Peer

The book: Leading Quality: How Great Leaders Deliver High-Quality Software and Accelerate Growth The authors: Ronald Cummings-John & Owais Peer Engineering and quality leaders do a good job of telling a technical story, such as explaining the testing activities and how they plan to optimize the development process. Unfortunately, most miss the other side of […]

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Quotes & Notes on “Building Successful Communities of Practice” by Emily Webber

The book: Building Successful Communities of Practice The author: Emily Webber …training and learning are not the same thing. Companies and individuals allocate time and money for the “training” but might ignore or forget the “learning”. Communities of practice create the right environment for social learning, experiential learning, and a rounded curriculum leading to accelerated […]

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Quality Indicators

One of the questions I get very often as a quality coach is “how can we measure quality?” If I were to reply right off the bat, my answer would be “No clue!” as I find it very hard to quantify something as abstract and ever changing as quality. Nevertheless I think the premise of […]

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Have you Tried Turning it Off and On Again? – Appreciating Your Customer Support

A long time ago I was working in customer support, spending my days speaking to unhappy customers who had purchased some sort of electronic device. People generally didn’t pick up the phone to tell us how pleased they were with their purchases. Sometimes they would call to ask for a technician, others to ask how […]

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