Overcoming the Fear of Talking to Users – Learning about the Product

As I wrote in my previous post I am not very comfortable talking to our end users. What helps me become more confident, is to have a better understanding of what I am actually talking about. To that effect, I started analysing our product to find out how its individual parts are working. Here is […]

Have you Tried Turning it Off and On Again? – Appreciating Your Customer Support

A long time ago I was working in customer support, spending my days speaking to unhappy customers who had purchased some sort of electronic device. People generally didn’t pick up the phone to tell us how pleased they were with their purchases. Sometimes they would call to ask for a technician, others to ask how […]