DORA Report 2024: Three Ideas to Tackle the Cons of Platform Usage

This year, the DORA report explored the topic of platform engineering. Overall, the impact of a platform is positive: Individuals were 8% more productive and teams performed 10% better when using an internal developer platform. Beyond productivity, we also see gains when a platform is used in an organization’s overall performance, with an increase of […]

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Balancing the Quality Scale

Huib Schoots and Joost Voskuil, had the idea to bring together people with an interest in Quality and ask them questions like “How can you sell Quality?” and “What limitations or barriers do you hit?”. On January 30th, 2021 the first (of many?) Quality Acceleration Peer Conference took place and I was lucky enough to […]

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Are we Done? Really Done?

A couple of weeks ago I had a discussion with my manager whether we can set an initiative that we worked on to “Completed”. We had developed our part and handed it over to another team to consume the changes. But there were good chances that they would come back to us with further suggestions, […]

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How does Quality fit in CALMS?

Recently, I was asked to give a 15 minute introduction on Quality Strategy in DevOps for our upcoming “Efficient DevOps with SAP” course and I happily accepted. And then, to my horror of horrors, I realised that I needed to figure out what a Quality Strategy is and what makes it unique in a DevOps […]

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Have you Tried Turning it Off and On Again? – Appreciating Your Customer Support

A long time ago I was working in customer support, spending my days speaking to unhappy customers who had purchased some sort of electronic device. People generally didn’t pick up the phone to tell us how pleased they were with their purchases. Sometimes they would call to ask for a technician, others to ask how […]

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