Overcoming the Fear of Talking to Users – Understanding the Background

A couple of weeks ago I wrote down the reasons that make me uncomfortable talking to our users, as well as how I try to overcome them by analysing how our tool works. Soon I realised that just by looking at the situation as it is today that didn’t help me much understand why it […]

Overcoming the Fear of Talking to Users – Learning about the Product

As I wrote in my previous post I am not very comfortable talking to our end users. What helps me become more confident, is to have a better understanding of what I am actually talking about. To that effect, I started analysing our product to find out how its individual parts are working. Here is […]